Warranty
At IT Innovation INC, we are committed to ensuring your complete satisfaction with our products. To provide you with peace of mind, we offer the following warranty coverage:
1-Year Manufacturer Warranty
- Our products come with a standard 1-year manufacturer warranty.
- This warranty covers any manufacturing defects and issues that may arise within the first year of purchase.
- During this period, if your product encounters any problems due to manufacturing faults, we will repair or replace it at no additional cost to you.
3-Year Seller Warranty
- In addition to the manufacturer warranty, we do offer an additional 3-year seller warranty.
- This extended warranty is a testament to our confidence in the quality and durability of our products.
- The seller warranty covers the same scope as the manufacturer warranty, ensuring that you remain protected for a total of 4 years from the date of purchase.
Customer Happiness Guarantee
- We believe in creating a worry-free shopping experience for our customers.
- With our combined 1-year manufacturer warranty and 3-year seller warranty, you can purchase our products with a relaxed mind.
- Our dedicated customer support team is always available to assist you with any warranty claims or questions you may have.
Enjoy your purchase and rest assured that your product is backed by comprehensive warranty coverage designed to keep you happy and satisfied.
Shipping Methods
Free Shipping on All Orders
Enjoy free shipping on every order, with no minimum purchase required. Every order qualifies for this complimentary service.
Global Shipping
We ship all around the world with free shipping. There are no additional charges you have to pay, no matter where you are.
Shipping Services
To ensure your orders are delivered safely and on time, we partner with these reputable shipping services:
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UPS
- Reliable and efficient delivery.
- Includes tracking and insurance for all shipments.
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DHL
- Fast international and domestic options.
- Comprehensive tracking and delivery confirmation.
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FedEx
- Renowned for timely deliveries and excellent customer service.
- Provides tracking updates and delivery notifications.
Return & Refund Policy
The customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To ensure a hassle-free shopping experience, we offer a 30-day return and refund policy.
30-Day Return Policy
- You can return any product within 30 days of receiving it.
- To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
- Please include all original accessories, manuals, and any other items that came with the product.
Return Process
Initiate a Return:
Contact our customer support team at info@itinnovationinc.ca to initiate a return. Provide your order number and reason for the return.
Receive Return Instructions:
Our team will provide you with detailed return instructions, including the return address.
Ship the Product:
Carefully pack the product in its original packaging and ship it back to us using a trackable shipping method. Please keep the shipping receipt for your records.
Refund Policy
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a week.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- If you received a defective or damaged product, we offer exchanges. Please contact our customer support team to arrange an exchange.
We are dedicated to ensuring your satisfaction. If you have any questions or concerns about our return and refund policy, please contact our customer support team. We are here to help you.
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