Privacy Policy

Privacy Policy:

Q. What information do we collect?

At our organization, we gather personal information that can be used to identify you either directly or indirectly. This includes anonymous data that is linked to identifiable information. However, personal information does not comprise data that has been permanently anonymized or aggregated in such a way that it can no longer be used to identify an individual or in combination with other information.

We only collect and use personal information that is necessary to comply with legal requirements and to help us manage our operations and offer you the requested services.

When you register on our site, place an order, subscribe to our newsletter, or respond to a survey, we gather information from you. If you order or register on our site, you may be asked to provide your name, email address, mailing address, and phone number. However, you can also browse our site without revealing your identity.

Q. What do we use your information for?

The information you provide to us is utilized for the specific purposes for which it is provided, as explained at the time of collection and in accordance with legal requirements. Here are the various ways we may utilize the information collected from you:

Personalization: We utilize your information to tailor your experience and better cater to your individual needs.

Website and shopping experience improvement: We constantly work to enhance our website and offerings using the feedback and information we receive from you.

Customer service enhancement: Your information helps us respond more efficiently to your customer service requests and support needs.

Transaction processing: We use your data to process transactions, including executing payments and delivering requested products or services.

Contests, promotions, surveys, and other site features: Your information is used to administer these features on our website.

Periodic emails: The email address provided for order processing may be used to send important information and updates related to your order. You may also receive occasional news, updates, and related product or service information.

Periodic SMS messages: We may use the phone number provided during customer registration and/or order processing to send important marketing and promotional information related to products and services that may interest you.

Legal basis for the Processing of Personal Information:

If you are situated within the European Economic Area (EEA), we process your personal information based on the following legal justifications: If we receive your consent to process your personal data, the processing will be lawful under Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679 (GDPR). If processing your personal information is necessary for the performance of a contract between us or for taking pre-contractual measures at your request, the processing will be based on GDPR Article 6(1)(b). We will process your personal information based on GDPR Article 6(1)(c) if we are obligated to comply with a legal obligation, and if the processing is necessary for our legitimate interests, we will process your personal information in accordance with GDPR Article 6(1)(f).

It is important to note that if you have given us your consent to process your personal information, you have the right to withdraw your consent at any time. You can do so by sending an email to However, please note that withdrawing your consent will not affect the lawfulness of any processing we carried out before receiving your withdrawal.


We endeavor to ensure that your personal data is precise, comprehensive, and upto date by taking appropriate measures. You have the privilege of accessing, rectifying, or erasing the personal data we obtain. Additionally, at any time, you may restrict or object to the processing of your personal information. You have the right to obtain your personal information in a structured, commonly used, and machine-readable format and, when technically feasible, transmit it to a third party. You are also entitled to file a complaint with the competent data protection authority concerning the handling of your personal data.

To secure the privacy and security of your personal information, we may require information from you to confirm your identity and right to access such information, as well as locate and deliver the personal information we maintain. In certain situations, applicable laws or regulatory standards allow or require us to refuse to provide or erase some or all of the personal information we maintain.

To exercise your rights, you may send an email to We will respond to your request promptly, and we will take all necessary measures to ensure that your personal data is accurate and current.

How do we protect your information?

At IT Innovation Inc., you are solely responsible for the safety and security of your username and password. We recommend selecting a robust password and updating it regularly. Furthermore, please avoid using the same login credentials (email and password) across multiple websites.

Nonetheless, we take various security precautions, such as providing a secure server. When sensitive or credit information is supplied, it is encrypted using Secure Socket Layer (SSL) technology and saved in our payment gateway provider’s database, which is only accessible to authorized personnel with specific access rights, and who are required to maintain confidentiality. Once a transaction is completed, your private information (credit cards, social security numbers, financials, etc.) is not stored on our servers.

To safeguard you online, our servers and website undergo daily external security scans and are fully verified by McAfee Secure from Symantec.

Do we use cookies?

 Yes, cookies are small files that websites or service providers transfer to your computer’s hard drive through your web browser (if you have permitted it in your settings). They allow the website or service provider to recognize your browser, capture, and retain specific information.

At our website, we use cookies to assist us in remembering and processing items in your shopping cart, storing your preferences for future visits, and generating aggregate data about site traffic and interaction to enhance our website experiences and tools for you in the future.

We may engage third-party service providers to assist us in comprehending our website visitors better. However, these service providers are not authorized to use the information collected on our behalf except to help us directly operate and enhance our business. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to better understand how users engage with our website. Google Analytics uses cookies to gather information on our website’s usage, which is used to create reports and services to improve our website and associated services. The reports indicate website trends without revealing individual visitors. The data generated by the Google cookie regarding your use of our website, including your IP address, may be transmitted to and stored by Google on servers in the Canada and US. Google may also share this information with third parties where legally required or when such third parties process the information on Google’s behalf. Google will not combine your IP address with any other data it holds.

On specific pages of our website, third-party application providers may set their own cookies to offer services, monitor the success of their applications, or customize applications for you. For example, when you use a social media sharing button such as Facebook or Twitter, the social network that designed the button will record your action. As cookies work, we cannot access these cookies, nor can third parties access the data in our cookies.

If you wish, you may choose to be alerted each time a cookie is being sent to your computer, or you can turn off all cookies through your browser settings. However, if you disable cookies, some of our services may not function correctly. Nevertheless, you may still place orders by contacting Customer Service at

Do we disclose any information to outside parties?

We respect your privacy and do not sell, trade, or share your personal information with any third party outside of our organization. We may, however, share your personal information with trusted third-party service providers who help us to run our website, conduct our business, process payments, deliver products or services, send you information or updates, or provide customer support, provided that such parties agree to maintain the confidentiality of this information. We may also disclose your personal information when we believe that it is necessary to comply with applicable laws or regulations, enforce our site policies, or protect our or others’ rights, property, or safety.

How long do we retain your information?

We will keep your personal information for as long as required to fulfill the purposes outlined in this Privacy Policy, except where tax, accounting, or other applicable laws require or allow for a longer retention period.

Third party links:

From time to time, we may choose to offer third-party products or services on our website. These third-party sites have their own separate and independent privacy policies. As a result, we cannot be held responsible or liable for the content and activities of these linked sites. However, we aim to protect the integrity of our site and appreciate any feedback on these sites.

Terms and conditions:

For information on the use, disclaimers, and limitations of liability associated with the use of our website, please refer to our Terms and Conditions section.

Changes to our privacy policy:

If we make changes to our privacy policy, we will post the updated policy on this page and update the modification date of the Privacy Policy.


32 Squires Ave, East York, ON M4B 2R3, Canada


+1 213-723-1705